Privacy Policy

At Swell Sports, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or purchase our products, including our sub-brand, Black Hawk.

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Identity: Name, age, and gender.

  • Contact Information: Email address, phone number, and shipping/billing address.

  • Payment Details: Credit/debit card information (processed through secure, encrypted payment gateways).

  • Technical Data: IP address, browser type, and cookies to improve your shopping experience.

2. How We Use Your Information

We use your data to provide a seamless service, specifically for:

  • Processing and delivering your orders locally and internationally (UK).

  • Sending order updates and tracking information.

  • Providing customer support and responding to inquiries.

  • Sending promotional offers (only if you opt-in to our newsletter).

  • Improving our website functionality and product range.

3. Data Protection & Security

We take the security of your data seriously. Swell Sports implements a variety of security measures:

  • Encryption: We use Secure Socket Layer (SSL) technology to ensure your sensitive information is encrypted.

  • No Third-Party Selling: We do not sell, trade, or rent your personal identification information to others.

  • Verified Ownership: As a registered entity under Mr. Rana Muhammad Ikram, we follow all legal protocols for data handling in Pakistan and international shipping standards.

4. International Customers (UK & Abroad)

For our customers in the United Kingdom, we comply with standard data protection principles to ensure your information is handled safely during the export and delivery process.

5. Cookies

Our website uses “cookies” to enhance your experience. Cookies allow us to remember the items in your shopping cart and understand your preferences based on previous site activity. You can choose to turn off cookies through your browser settings, though some features of the site may not function properly.

6. Third-Party Services

We may use third-party companies for:

  • Courier services (to deliver your tracksuits and gym wear).

  • Payment processing.

    These companies only have access to the information necessary to perform their specific tasks and are obligated not to disclose or use it for any other purpose.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request a correction of any inaccurate information.

  • Unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link.

8. Changes to This Policy

Swell Sports reserves the right to update this Privacy Policy at any time. We encourage users to check this page frequently to stay informed about how we are protecting their information.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Swell Sports

Brand Owner: Mr. Rana Muhammad Ikram

Location: Lahore, Pakistan

Email: info@swellonline.pk

Phone: +92 3269359061